Family Video

BUYER BEWARE! FALSE ADVERTISER. They list items as “IN STOCK: This product usually ships within 1 Business Day.” But they are not in stock. Once you order they take 5 days to email a notice that the item is on back order. At the same time they still list it on the site as IN STOCK. Ted at the orders number says they update the site daily. This means they intentionally list items as in stock. This generates sales but falsely. All they will do for you is apologize but they won't accurately update the site. After they waste a week of you time. You can't trust them to fulfill their obligations. The price may look good but that's worthless if they can't provide the product. It's a sales scam.

Ordered Cars DVD Widescreen version for $11. Actually pre ordered dvd got a $5 coupon and there price was the cheapest anywhere which I ended up paying $11. Seems like a good service but as of November 24th still have not received the dvd and the DVD shipped according to them on Nov 4th. There is no tracking number which to me is a big no no with any online service. I guess this is cheaper for them but how many movies are lost in the mail. They have replied to my one email telling me to wait at least 15 business days and then reemail them and they did give me $2 off. I have sent them an email stating again today and hopefully hear from them tomorrow. At this point, the shipping part is why I can't use them anymore, the tracking # would have made this a short wait on both sides since we could verify what was going on with my order.

I don't have an experience from this store, but now I know that I should of, because the shipping and tax prices are better than some of the stores or sites I'v gone to, and I would say that good enough to write something even with no experience.